OldMacGeek
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The app is okay but it needs work. I have Vision issues and my font and screen zoom is turned as high as it will go so I can see the screen and app. This cuts off a lot of the text and information on the screen within this app. Also the favorites feature does not work I am unable to save servers as favorites clicking on the little star does nothing within the app
Namecheap, Inc
April 29, 2024
Hi, I am Mo FastVPN PM, thank you for providing us with your feedback we will consider this and work with our team on improving user interface clarity.
Marco Rojas
The app keeps asking for credentials all the time, it will randomly disconnect and ask you to login again. Same problem with network credentials they reset them based on their own "fair use" policy which is whatever rate they want to set it to(there's no transparency on this). The app always displays an incorrect data usage and when contacting support and sharing screenshots over email they'll still blame any problems on your usage, even when it's clearly an error on their end.
2 people found this review helpful
Namecheap, Inc
February 26, 2024
Hi Marco, FastVPN PM here, sorry you had such an experience where the app kept asking you to login again, can you please reach us at fastvpnsupport@namecheap.com for our dedicated team to assist you?
Michael Carnohan
App needs "favorite location" feature (especially since the big red button to connect to a random server rarely works). Aside from that, the protocol used is a bit dated (now that the service it's built on top of employs the faster "Lightway" protocol), and a number of services do not work with it–namely Netflix. BUT, on the whole, it's not a bad VPN service. It's cheap, it works most of the time... I just wish they'd update things to add favorite location and work on increasing speed. 🙏
43 people found this review helpful