Sameh Samir
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Worest customer service. I had their software working on my TV and made subscription, and then after a few months, it stopped. When I contacted their support, they claimed that they had stopped supporting my TV model earlier than 2015. They are now asking me to use external casting devices or cast it from my mobile. I tried from my mobile, it's not working. Again support is clai.ing that issue is from my side although all other video streaming software is working perfectly.
1 person found this review helpful
Dear customer, we thank you for sharing your feedback and we are really sorry that you are having this problem but
You can contact us at any time at Care@shahid.net to better assist you
Le Revenant
You can subscribe easily, but you have to dig deep into the options to find out how you can end your subscription. It plays a 3 minute ad before you start watching something, and we're talking about a 3 minute ad to a supposedly "premium" service. I mean people don't get excited to watch more of your stupid stuff when you forcibly add an ad to the beginning of videos, they get annoyed. TV shows and movies are heavily censored! You should stay away unless you're interested in their exclusives.
258 people found this review helpful
MBC Group
November 19, 2021
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at Care@shahid.net .
We would like to hear from you again after solving your issue.
Amr Baih
I was prompted for a '3 months for 1 month' offer, went through the flow and subscribed. On my second month, I found it charging me normally as if the promotion was not applied. I contacted customer service and they told me they can't help, and that I somehow made a mistake and subscribed to the regular monthly plan instead of offer!! I subscribed through the offer page!! Lesson learned, the customer service is a waste of time, and will never trust this service again.
116 people found this review helpful
MBC Group
November 1, 2022
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at Care@shahid.net to assist you better.
We would like to hear from you again after solving your issue.